HEB Customer Satisfaction Survey Image

Win Groceries for a Year or $100 Gift Card via HEB Customer Satisfaction Survey

H-E-B Grocery Company is an American private supermarket chain with more than 340 stores based in San Antonio, Texas. HEB also operates Central Market, which is an upscale organic and fine food retailer. The H-E-B online survey that would allow the company to get feedback from the customers. These types of surveys are really important for HEB. It helps the company understand the customer needs and how they could meet them. In addition, customers can share their experience by participating in the HEB customer satisfaction survey at www.heb.com/survey and also get rewarded.

Customer surveys are very important for both customers and the HEB itself. This feedback in any way helps the company grow its business. After completing the survey, customers will receive a validation code that can be redeemed on the next purchase or an entry to sweepstakes. So, if you have been to any of the HEB stores, you can always leave feedback.

H-E-B Guest Satisfaction Survey

These types of surveys are equally beneficial for the HEB and the customers. They work as a link between the customer and the company. By participating in the surveys, a customer can share his recent experience, what he liked and what he didn’t, which things he is unhappy with, and which services he enjoyed the most. Taking the HEB survey would not take more than 10 – 15 minutes. A company gets precious feedback from the customer, which they analyze to serve customers better. Better services mean happy customers and more brand value for the company in the market. That’s why HEB has been the leading supermarket chain for more than 100 years.

By taking the customer satisfaction survey, customers get a chance to give feedback to the HEB, making sure to provide better services to their customers. In addition to a better experience, customers also get other benefits. You get a chance to win cash prizes by simply participating in the survey. You also get entries in monthly draws known as HEB sweepstakes and win gift cards. All these things offered by the company can save you a lot on future visits to the store. So, this is a win-win situation for both sides.

HEB Survey Rules and Regulation

Survey NameH-E-B Customer Satisfaction Survey
Time to complete15 minutes
Receipt Validity Period3 to 7 Days
Survey Coupon Validity Period1 month
Website Linkwww.heb.com
Survey Pagewww.heb.com/survey
Survey Limit1 person per receipt
Rewards$100 H-E-B gift card or Free Groceries

There are a few rules and regulations that the company has kept to take part in the survey. These are very basic ones. It is advised to check them out:

  • Only a resident of the United States can participate in the survey.
  • You should be at least 18 years of age or above.
  • You have a receipt of your recent purchase from the store with a valid ‘Certificate code’ at the end of the receipt
  • Fill out the survey within few days of receiving the receipt.
  • 1 person per receipt can take the survey.
  • Use your coupon within 30 days after receiving it.
  • HEB’s employees and their family members cannot take part in the survey.

HEB Rewards for Taking Survey

HEB also gives its customers some good rewards who take this survey. By participating in the HEB survey and completing it, you will get an entry in the HEB sweepstake, and you can win one of the sixty $100 gift cards. You will automatically enter the draw after filling out the survey. This gift card can be used on future purchases from the store. So, you should take part in this survey. Don’t miss out on a chance to win the $100 gift card. You may also get a validation code that can be used on the next purchase to redeem offers. The list of sixty HEB survey winners will be published officially on their website.

How to Participate in HEB Receipt Survey @ www.heb.com/survey

To participate in the HEB customer survey, you must follow the following steps

1. Click Here to go to the website www.heb.com/survey. Select your language- English or Spanish, whichever you prefer.

www.heb.com/survey page image

2. Enter the certificate code that is at the bottom of the receipt. This is an 18-19-digit code. After entering the code, click ‘Enter.’

heb receipt survey certificate code entry image

3. Enter the date and time of your visit located at the bottom of your receipt and click on ‘Next’. Enter the cashier’s name located near the bottom of the receipt.

4. Now you will be taken to survey questions. You have to answer the question based on your experience. Answer each question one by one and click on ‘Next’.

HEB feedback survey questions image

5. Give ratings based on your experience. Rate all the things honestly. Once you are done with rating all the questions, click on ‘Next.’

6. In the end, you will be asked about personal details to enter into sweepstakes. Provide your Name, Email address, ZIP code and Phone Number.

HEB survey contact details image

7. After you submit if you get a validation code, write it on the receipt itself to keep it handy. Use the validation code within 30 days after taking the survey.

8. Soon after submitting, you will also receive a message confirming your entry into sweepstakes.

HEB Online Survey Prerequisites

To fill the HEB survey, you need

  • A valid receipt of your recent purchase with a ‘certificate code’ mentioned on it
  • A Computer/Laptop/Smartphone with an internet connection
  • A valid Email ID 
  • Basic understanding of English or Spanish to answer survey questions

HEB Sweepstakes

Customers automatically enter into the sweepstakes just after filling out the HEB survey. You get a chance to win in the sweepstakes, one of sixty $100 gift cards. HEB sweepstake winners are announced on the official website monthly. There are two ways to enter the sweepstakes: online by visiting www.heb.com/survey and filling out the survey, and others offline via mail. The winners will also be notified via the contact information provided upon registration. One sweepstake prize per person is alloted.

HEB Feedback Survey Questions

The question that you have to answer will be based on your experience at the store. The environment faced, staff behavior, and the services at the store would be there. You will be asked to rate them individually. Rate such questions on a scale of 1 to 9. You would also be given a few options, and you have to select any one of them. There would also be yes/no questions. Answer based on your personal experience and honestly. Here are some questions that they ask in survey

  • What percentage of your total spend on monthly groceries, household supplies, personal care products at the HEB store?
  • How satisfied were you with your overall experience at the HEB store?
  • What was your overall experience at the different departments? (You need to give a rating on a 1-9 scale)
  • What was your overall experience at the checkout department?
  • Please tell us what we could have done better in the Seafood department during your last trip to this HEB?

HEB Customer Service

  • Number: 1800 432 3113 (toll-free)
  • Email:  News@heb.com
  • HEB Hours of Operation: 6 am to 8 pm
  • Support Hours: 8 am to 8 pm (Monday to Friday), 10 am to 7 pm (Saturday and Sunday)
  • Headquarters Address: 646 S Flores St, San Antonio, TX. US 78204
  • HEB Near Me: www.heb.com/store-locations

Mailing Address

Attention: Customer Relations Department
P.O. Box 839999
San Antonio, TX 78283-3999

About H-E-B

H-E-B Grocery Company, L.P. is a privately held supermarket chain based in San Antonia, Texas, with more than 340 stores throughout Texas and northeast Mexico. Founded in 1905, the company ranked 12th place on Forbes’ 2019 list of “America’s Largest Private Companies.” It donates its 5% of pre-tax profit to charity. HEB is known for its quality customer service, dedicated employees, unique food products, and multi-field services. From the pharmacy, meat-seafood, pantry, fruits-vegetables, dairy, and anything you name it. They also make their products with their label, which they are famous for.


Is HEB giving away 80 coupon for survey?

No, this is just a piece of fake news that is spread on Facebook. HEB is not giving any $80 gift card coupon for free.

Do people win the HEB survey gift cards?

A2-Yes, people win HEB survey gift cards. A list of 60 winners who won 60 gift cards was also released on their website.

How to enter HEB sweepstakes?

After you complete the H-E-B survey, you automatically enter into the sweepstakes. You can also enter into sweepstakes by downloading the H-E-B app from the iOS app store or google play store, logging in to it, and playing games there.

Do people actually win HEB sweepstakes?

Yes, the list of winners is also published by HEB on the official website regularly.

How do I get a HEB digital coupon?

After you complete the survey you get a coupon code. To get a digital coupon code, download and use the H-E-B app. Then, log in or create an account and select the coupons. When checking out, view selected coupons and tap on ‘redeem.’ You will get a barcode.

What time does HEB close?

HEB generally closes at 11 PM; however, this time varies from store to store.

What time does HEB open?

Most of the HEB stores opens at 6 AM.

Who owns HEB?

Charles Butt is chairman and present CEO of H-E-B.

How many HEB stores are there?

It has more than 340 stores and 100,000 employees.

What time does HEB customer service close?

HEB supports hours are Mon to Fri – 8 am to 8 pm, and Sat to Sun – 10 am to 7 pm.

Where is the nearest HEB?

You can check your nearest store by going to the official store locator www.heb.com/store-locations

How to use HEB digital coupons?

After you complete the survey, you get a coupon code. To get a digital coupon code, download and use the H-E-B app. Then, log in or create an account and select the coupons. When checking out, view selected coupons and tap on ‘redeem.’ You will get a barcode. Scan the barcode and redeem your coupon for some good savings.

What gift cards do HEB sell?

Heb sells a variety of third-party gift cards for entertainment, restaurants, and other stores. They can be purchased from their offline stores or online on www.heb.com/giftcards

How to check HEB gift card balance?

You can check your gift card balance at www.heb.com/giftcards/checkBalance by simply entering your gift card number and code.

How to join HEB Survey Sweepstakes?

H-E-B sweepstakes can be joined by downloading the HEB app from iOS or the play store. Simply log in there and play games in-app. The game asks registered users for the products shown in commercials.

What are the odds of winning HEB survey prize?

There are few rules that one should take care of. More purchase doesn’t increase your chance of winning.


You shouldn’t hesitate to fill the HEB survey. It would be highly appreciable if you do so. It makes the company serve you better and your issues are being addressed, but mass junk gets the benefit. Hope you found this helpful. Now go and participate in the survey, share your experience, and answer all the questions honestly. Then, get the coupon codes that you can use on your next order and get the benefits. Also, don’t miss the chance to win a $100 gift card.